![]() A hardware screening fee may be charged for units sent for repair that are assessed “No Problem Found. Large volume returns will be done on best effort only. *Turn-around time assumes units are returned in reasonable quantities. Return Authorization Requestsįor return material authorizations and instructions on how/where to return products, please download the RMA Request Form, complete it and then email it to ARRIS Product HandlingĪRRIS Product Handling presentation Access Technologies Products Program Announcements ![]() Contact your Account Representative for custom options for Extended Warranty or Advanced Replacement contracts. Replacement unit shipped within two business days of ARRIS RMA (Return Materials Authorization) being opened. ![]() Replacement unit shipped w/in 30 calendar days of ARRIS receipt of defective unit.*Īdvanced Replacement: 12 months (from purchase of advanced replacement warranty). Does not include major new functionality releases.) Repair ContractsĮxtended Warranty: 12 months (from purchase of extended warranty contract). The C4 CMTS reduces OPEX and improves ROI with a compact footprint, low power consumption, and. ![]() Highly-reliable C4 solutions reduce CAPEX with a highly economical cost-per-port and low operational cost. (Customer-installable fixes and updates to operational software. The ARRIS C4 CMTS enables operators to offer world-class performance for advanced, carrier-grade voice, high-speed data, and IPTV services. E-mail support for software defects only. 30 to 45-day turnaround from date defective unit arrives at ARRIS. Hardware: 12 Months (from date of shipment).
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